Support – FAQ

Order Process

We accept payment using PayPal & Credit Card. You can pay directly through major credit cards including Visa, Master Card, American Express and Discover. Simply checkout using the PayPal option, scroll down and register for a PayPal account to pay with regular credit card.

As soon as your order is shipped, you will receive an email with your tracking number. This email will also include a link to our carrier’s website where you will be able to track your package.

Allow up to 2 business days for processing your order. You will usually have your watch within 10-14 business days if you choose standard shipping.

We do not have a retail store at our office locations. To find retail stores, please visit our resellers page.

Shipping

Our shipping page has the most complete information about our shipping policy.

Of course! We accept and ship orders on a daily basis to customers worldwide.

At present, we are unable to fulfill shipments to P.O. Box addresses. However we hope to provide this service in the near future.

Online orders for items in stock are shipped from 1 – 2 business days from order receipt via two options:
Standard Shipping: Normally from 10 – 14 business days
– For orders under US$145: US$12.50
– For orders US$145 or above: FREE!
Express Shipping: From 4 business days
– Shipping charges: US$32.50

Of course! We can ship to your permanent residential address or your place of employment.

It is important to note that import taxes and charges are NOT included in the price of your order. All shipments are delivered free of customs taxes and duties however occasionally the destination country’s customs agency may select your shipment for assessment and could charge these duties and taxes. Since customs policies and import duties vary from country to country, it might be a good idea to check with your local customs office before you order.

As soon as your order is shipped, you will be sent a confirmation email with a tracking number which can be used on our carrier’s website.

Returns and Exchanges

Please refer to our Returns & Exchanges Policy for more information.

For all purchases made outside of ZIIIRO.com, please refer to the original place of purchase.

Allow up to 2 business days for processing your order. You will usually have your watch within 10-14 business days if you choose standard shipping.

Please email help@ZIIIRO.com and we will do our best to sort it out for you.

Services and Repairs

All watch instructions can be downloaded at http://www.ZIIIRO.com/download

Your watch is protected against any defects in movement/mechanism and workmanship that may occur under normal usage for a period of ONE YEAR from the date of purchase. Within this period your watch will be repaired free of charge, except for a shipping/handling and insurance fee.
See ZIIIRO International Limited Warranty or Care and Maintenance for more information.

(A) Batteries, Case, Glass, Clasp, Bracelet, Strap.
(B) Incorrect or abusive use, accidental damage, inexpert or unauthorised repair.
(C) Normal wear and tear, discoloring occurring through normal usage.
(D) Water penetration through misuse.
See ZIIIRO International Limited Warranty or Care and Maintenance for more information.

Please refer to our Services & Repair section for more information.

Wholesale Enquiries

If you are a licensed retail store and would like to carry ZIIIRO watches, please see our contact page and fill out the request form. We will be happy to provide you with pricing information and help you set up an account.
I have a question which hasn’t been answered here! No problem, send us an email: help@ziiiro.com