Support – Returns

Customer satisfaction is our top priority!

If in the unlikely event you are unhappy with your purchase from our online store, we will gladly accept returns of an unworn and undamaged watch with the original tags attached and in its original box/packaging within 14 days from purchase, for a full refund less shipping, handling, taxes and promotional discounts. During sale period, returns are not available on reduced merchandise. To return a watch not purchased from our online store, please refer to the original place of purchase.

If you received a defective watch that is not performing as expected or exhibit damage not associated with normal wear, we will be happy to replace (with a watch of similar value and appearance) and ship it back to you at no cost provided that your watch is returned with proof and date of purchase. Simply follow the steps on the bottom of page before sending your watch to us. Watch straps are not covered by this policy if returned more than 30 days after purchase or if they exhibit wear-and-tear.

If you are interested in an exchange, simply place another order for the desired item and return your item with proof and date of purchase. We will only accept exchanges of an unworn and undamaged watch with the original tags attached and in its original box/packaging within 30 days from purchase less shipping, handling, taxes and promotional discounts. Since availability of items can change quickly, we recommend placing a new order right away to ensure the item you want is in stock.

Please note that items are your responsibility before they reaches our office, we advise you to securely package the items in bubble wrap and send them in a padded/secure box to prevent damage. It is also recommended to use a postal service that insures you for the value of items you are returning. We are not responsible for lost packages nor are we responsible for the cost of returning an item.

To return an item:

1. Simply email customercare@ZIIIRO.com stating your order number, model name, date of purchase and reason for return/exchange. Our customer service team will provide assistance and issue you with a “Returns Number (RN#)” which is required on the Returns Form.

2. Complete the Returns Form and attach our address label on the outside of the shipping carton.

3. Send your item with the Returns Form and proof of purchase to our sales office as stated on the address label. (Failure to include the Returns Number (RN#) will result in the package being refused and returned to you.)

4. Once we receive your item we will process it and advise you if there are any problems or further charges, you should allow up to 28 days for this service. We can only refund using your original payment method.

Please contact us with any questions or concerns at customercare@ZIIIRO.com