support – service & repair

Instruction Booklet

You can download an instruction booklet of your ZIIIRO watch here.

Repair Service

To obtain service for your ZIIIRO watch, please see Returns Procedure and your International Limited Warranty booklet for more information.
Send us your watch together with the warranty card, proof and date of purchase and Returns Form explaining the fault and what service is required. If your watch is over one year old or require a chargeable service, we do not require the warranty card or proof and date of purchase to be sent in. See ZIIIRO International Limited Warranty.

Returns & Exchanges

We accept returns of an unworn and undamaged watch with the original tags attached and in its original box/packaging within 14 days from purchase, for a full refund less shipping, handling, taxes and promotional discounts. If you are interested in an exchange, simply place another order for the desired item and return your item with proof and date of purchase. We will only accept exchanges of an unworn and undamaged watch with the original tags attached and in its original box/packaging within 30 days from purchase less shipping, handling, taxes and promotional discounts.
It is mandatory to include a Returns Number (RN#) together with your returns form.

See Returns & Exchanges Policy for more information.